Consumer service


Consumers are granted a warranty as stipulated by national regulations.
Warranty claims must be raised against the shop/seller of the product.
The warranty covers production- and/or material defects on the product.
Valid proof of purchase (receipt/warranty certificate/invoice) must be presented, in order to claim the warranty.

The warranty does not apply:

  • if the instructions in the user manual have not been followed
  • if the appliance has been interfered with
  • if the appliance has been mishandled, subjected to rough treatment, or has suffered any other form of damage
  • if faults have arisen as a result of faults in your electricity supply
  • if the product is used for commercial purposes

Read the manual and check the product carefully, before you complain.

Spare parts and accessories:

Service partners in Denmark, Sweden, Germany and Spain has a limited assortment of spare parts and accessories.

CJ Hvidevareservice Aalborg Aps
Thorndalsvej 11
DK-9200 Aalborg SV
Tel: 87 41 71 30

JF:s Hushållservice & Handel
Bromsgatan 12
S-653 41 Karlstad
Tel: (0) 54 13 49 40

W2 – Germany GmbH
Frankfurter Strasse 70
DE-63322 Rödermark
Tel: 6074 69 34 555
Fax: 6074 69 35 261

Garantias LODG
Residencial Marina-Sol Nº 30
03177 San Fulgencio (Alicante)
Tel: 96.541.9760
Fax: 96.679.5224

For other areas, please contact with the shop for further assistance regarding service and warranty.

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